Effective Date: 06.07.2025

Thank you for shopping with ROYA. We take pride in the quality and craftsmanship of our traditional clothing. Please read our return policy carefully before making a purchase.

No Refunds – Exchange Only

We do not offer refunds under any circumstances. However, we understand that sometimes a different size or style may suit you better. Therefore, we offer exchange-only services under the following conditions.

Exchange Eligibility Criteria

To be eligible for an exchange, the item must meet all of the following conditions:

• The item must be in its original condition – unworn, unwashed, and undamaged.

• No perfume, deodorant, or fragrance must have been applied to the item.

• All original tags and hashtags must be attached and intact.

• The item must be returned to us within 7 days of receiving your order.

• The item must be in resellable condition, with no signs of wear, including:

  • Deodorant or sweat stains

  • Makeup or lipstick marks

  • Fabric stretching or pulling

Non-Returnable Items

• Custom-made, altered, or tailored items

• Sale or discounted items

• Accessories (e.g., jewelry, scarves)

Exchange Process

1. Contact us via email at info@royabrand.com within 7 days of receiving your item to request an exchange.

2. If your request is accepted, you’ll receive the return shipping address and further instructions.

3. You are responsible for all return shipping costs. We recommend using a trackable service.

4. Once we receive and inspect the item, we will notify you of the status and send out the exchanged item.

Important Notes

• We reserve the right to reject any item that does not meet the return criteria.

• If the return is rejected, the item will be sent back to you at your cost.

• Exchanges are subject to product availability.

Contact Us

For exchange requests or questions, please reach out to:

ROYA
Email: info@royabrand.com
Website: www.royabrand.com