Effective Date: 06.07.2025

Welcome to ROYA. These Terms and Conditions ("Terms") govern your use of our website www.royabrand.com and your purchases from our store. By accessing our website or placing an order, you agree to these Terms.

1. General Information

ROYA is an online boutique specializing in Afghan traditional clothing and accessories. These Terms apply to all visitors, users, and customers.

2. Products & Descriptions

We strive to ensure that all product images, descriptions, and prices are accurate. However, slight variations in color or design may occur due to lighting, screen resolution, or handcrafted details.

3. Orders & Payments

• All orders are subject to availability and confirmation.

• Prices are listed in EUR.

• We accept payments via PayPal, credit/debit cards, and other secure methods offered at checkout.

• We reserve the right to cancel or refuse any order for any reason.

4. Shipping

• We offer international and domestic shipping via DHL, Hermes, or Deutsche Post.

• Shipping times and costs vary by location and are displayed at checkout.

• We are not responsible for delays caused by customs or unforeseen circumstances.

5. Return & Exchange Policy

We do not offer refunds. Customers may request an exchange only, subject to the following conditions:

• Items must be unworn, unwashed, and undamaged

• No perfumes, makeup, or signs of use

• All original tags must be attached

• Returns must be requested within 14 days of receiving the order
  Please see our full Return Policy for details.

6. Intellectual Property

All content on our site (images, designs, logos, texts) is the property of ROYA and may not be used, reproduced, or distributed without written permission.

7. Privacy

Your privacy is important to us. Please read our Privacy Policy to understand how we collect, use, and protect your data.

8. User Conduct

You agree not to use our website for any unlawful purpose or to violate these Terms. We reserve the right to suspend or block users who misuse the platform.

9. Limitation of Liability

ROYA shall not be held liable for any direct or indirect damages resulting from the use of this website or the purchase of our products.

10. Changes to Terms

We may update these Terms & Conditions at any time. Changes will be posted on this page with the updated effective date.

11. Governing Law

These Terms shall be governed by and interpreted under the laws of Germany.

12. Contact Us

If you have any questions or concerns regarding these Terms, please contact:
📧 info@royabrand.com
📞 +49